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Sales & Customer Service Keynote Presentation

Starting Out Right

Avoid six psychological mistakes that derail sales and customer service

Dr. Handley reveals fascinating findings from psychology and human bonding that are often overlooked by sales and customer service staff, but never by customers!

Attendees will learn how to start out right in relationships and avoid the mistakes that turn off customers. Packed with information, yet fast-paced and humorous, this session permanently changes awareness and behavior for the better.

In this keynote presentation attendees will learn:

  • how the different personality traits influence your CQ (Connect-ability Quotient)
  • what people want most when first meeting others
  • how to tell when people are turning you off
  • strategies for making customers feel fully accepted and included


Attendees will leave understanding how to:

  • Spot the cues that someone has "turned off" and how to reverse this
  • Use the six social bonding behaviors to build connections with customers
  • Identify the right behaviors and correct timing to retain communication
  • Make themselves memorable to every customer

Dr Handley Grabs Audience's Attention!

60-90 minute session Fast-paced & humorous Take peolple skills from good to GREAT!

Cutomized to fit the audience


Ph. (800) 861-4769
Fx. (816) 587-5119

PO Box 901454
Kansas City, MO 64190